Review desk · REVISION 08

Estimate changes: document the new scope before the truck is loaded

Review how interstate movers revise binding and non-binding estimates, add services after the bill of lading, and collect impracticable-operations charges.

Review standard

Federal record + written contract

Updated

Bottom line

A price change is legitimate only when the inventory or services actually changed and the paperwork shows it. A new total at the curb, without a restated scope, is not a reviewable revision.

Trigger
Added goods or services
Timing
Before loading, in writing
After the bill of lading
Shipper-requested extras
Impracticable ops cap at delivery
15% of other charges due
01

Build a document trail across price, payment, and storage

Use a single folder with separate copies of each version. Add a cover sheet with the document name, date received, sender, amount or scope affected, and the question still waiting for an answer. Keep the original signed estimate unchanged; a later email belongs beside it, not in place of it.

Illustrative example: your destination key handoff moves to a later date after you accept an estimate. Ask the company to describe the proposed storage arrangement, handling and delivery charges, payment schedule, and revised delivery plan in writing. Match the new paperwork to the original shipment inventory and confirm which company will hold and deliver it. The record helps you compare terms; it does not by itself determine whether a charge is permitted.

Evidence to retain

  • Estimate revision: identify changed items or services, estimate type, new total, and when the revision was presented.
  • Deposit record: retain the payment request, receipt, payee name, and written cancellation or refund terms.
  • Storage record: identify the facility or responsible company, storage dates or billing period, retrieval process, and separate redelivery charges.
  • Handoff record: retain the survey inventory, bill of lading, delivery paperwork, and written answers to unresolved differences.
  • Do not sign blank fields or treat an unexplained total as a complete scope. Ask for a completed copy you can retain.
02

Treat the first estimate as a snapshot of a listed job

This file is about the revision event, not the original label. Start from the survey packet you already accepted: rooms counted, bulky pieces named, access notes, packing requests. A later number is only reviewable if you can point to what was added to that packet.

If those facts were never written down, later changes are hard to audit because you cannot prove what the original price covered. Photograph the signed first document before anyone edits it. Date the copy. That snapshot is the baseline for every later addendum.

Compare the route before the sales calls

See a modeled cost range first, then use this review file on every company you interview.

  • No email required to see your route's cost range
  • Verify every provider's USDOT number before hiring
  • Your estimate is yours to keep either way

Prefer to talk it through? Call (561) 220-0117, free, no obligation.

03

Force a restated inventory, not a restated total

When the shipment or access changes, ask the mover to survey the difference, list the added articles or services, and issue a written revision before loading. FMCSA's rights handbook explains that a binding estimate can be reaffirmed if the mover does not provide a new binding estimate or obtain written agreement to convert it before loading. Keep the original, the revision, and the time each was presented.

Compare three fields on every revision: what was added, who requested it, and whether the estimate type stayed the same. A conversion from binding to non-binding, or a jump that is not mapped to listed extras, is a different contract. Do not initial a blank or partially complete form because the crew is waiting.

Evidence to retain

  • Original estimate retained with date and signature.
  • Revision lists added articles or services, not only a new total.
  • Estimate type (binding, non-binding, not-to-exceed) is restated.
  • You have a copy before the first item is loaded.
04

Separate post-contract extras from the original job

After the bill of lading is issued, the mover may collect for additional services you requested that were not in the estimate, and for impracticable operations defined in the carrier's tariff. Those are not hidden synonyms for 'we underbid.' They should map to a requested extra or to a tariffed access problem at pickup or delivery.

At delivery, charges for impracticable operations cannot exceed 15 percent of all other charges due; the remainder is billed later. If a destination charge is explained only as 'access' with no tariff definition, ask which tariff item applies and whether it was knowable at estimate time. A long driveway visible on the survey is not a surprise discovered at the curb.

05

Keep a change log beside the estimate file

Create one page that records each change: date, who asked, what was added, the document that captured it, and whether you agreed before loading. That log is more useful in a later dispute than a memory of a rushed conversation in a driveway.

If the company will not put a material change in writing, do not treat the verbal number as the new estimate. The due-diligence job is to preserve a chain from survey to bill of lading to delivery invoice. Gaps in that chain are the company's problem to explain, not yours to fill in after the goods are on the truck.

Questions on this check

Frequently asked questions

  • Only if additional goods or services are identified and the change is documented. A binding estimate applies to the quantities and services it lists. Ask for a written revision or written agreement before loading.

Primary sources

Federal guidance can change. Open the current source before making a hiring or dispute decision.

Price the move, then audit the company

Start with your route and home size. Contact details remain optional until you request quotes.

Or call Call (561) 220-0117, no email required to see your number.

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